Privacy Policy

By using JPO, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use JPO, we may collect the following information.

School Information

This may include:

• School name
• School code
• School type
• Board
• Medium
• Principal name
• Coordinator name
• School email
• Phone number
• Address
• Village
• Mandal
• District
• State
• PIN code

Student Information

Participating schools may provide student information required for examination administration, including:

• Student name
• Admission number
• Class
• Section
• Gender
• Date of birth
• Parent/guardian information where required
• Parent/guardian contact details where required
• Examination registration information
• Marks and results

Schools are responsible for ensuring that information submitted to JPO is accurate and that they have the appropriate authority and permissions to provide student information to JPO.

Account Information

We may collect:

• Name
• Email address
• Login credentials and authentication information
• Role
• School association
• Account activity

We do not store plain-text passwords.

Payment Information

Payments may be processed through third-party payment providers such as Razorpay.

JPO does not intentionally store complete card numbers, CVV numbers, UPI PINs, or other sensitive payment credentials on its own servers.

Payment processing is handled by the applicable payment service provider according to its terms and privacy practices.

Technical Information

We may automatically receive information such as:

• IP address
• Browser type
• Device information
• Operating system
• Login timestamps
• Security events
• Application activity
• Error and diagnostic information

2. How We Use Information

We use information to:

• Register participating schools
• Manage school accounts
• Manage students
• Register students for examinations
• Process examination-related information
• Record marks and results
• Publish authorized results
• Generate reports and merit lists
• Process payments
• Generate receipts
• Send transactional notifications
• Send examination-related communications
• Provide customer support
• Maintain security
• Detect fraud, misuse, and unauthorized access
• Maintain audit logs
• Improve the JPO platform
• Comply with applicable legal and regulatory requirements

3. Student and Minor Information

JPO may process information relating to students who may be minors.

Such information is collected primarily through participating schools and authorized representatives for legitimate examination and educational administration purposes.

We expect participating schools and authorized users to provide student information only where they have the appropriate authority, consent, or other lawful basis required under applicable law.

We do not knowingly use student information for unrelated advertising or behavioral profiling.

4. How We Share Information

We may share information with trusted service providers where necessary to operate JPO.

These may include:

• Cloud infrastructure providers
• Database providers
• Authentication providers
• Email providers
• Payment processors
• Security and monitoring providers
• Hosting providers

For example, payment processing may be performed through Razorpay.

We may also disclose information when required:

• By law
• By court order
• By government authority
• To investigate fraud or security incidents
• To protect the rights and safety of users or JPO

We do not sell personal information to third parties.

5. Email Communications

JPO may send transactional emails relating to:

• School registration
• Account approval
• Examination registration
• Payment confirmation
• Payment failure
• Results publication
• CSV import status
• Security events
• Important platform announcements

Transactional emails are necessary for providing the service and may not be treated as marketing communications.

6. Data Security

We use reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Unauthorized modification
• Accidental loss
• Destruction
• Misuse
• Disclosure

Our platform uses authentication controls, role-based permissions, database-level access controls, audit logging, and encrypted connections where supported.

However, no internet-based system can guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide JPO services
• Maintain examination records
• Maintain financial records
• Meet legal obligations
• Resolve disputes
• Maintain audit and security records

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Third-Party Services

JPO may use third-party service providers including payment, email, hosting, analytics, authentication, and infrastructure providers.

Their processing of information may be governed by their respective privacy policies and terms.

9. Your Rights and Requests

Depending on applicable law, users may have rights relating to their personal information, including requests concerning access, correction, deletion, or other applicable rights.

Requests may be submitted through our support/contact channel.

Where student information is concerned, JPO may require the request to be made by the appropriate school representative, parent/guardian, or other authorized person.

10. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will be published on this page with a revised "Last Updated" date.

11. Contact

For privacy-related questions or requests:

JPO Support
Website: https://www.jpo.org.in
Email: info@jpo.org.in
Phone: +91 89786 85507
Address: [registered/business address]