Cancellation & Refund Policy

1. Registration Cancellation

A school may request cancellation of an examination registration subject to the applicable examination rules and registration deadline.

Cancellation requests should be submitted through the JPO support channel.

Once the examination registration deadline has passed, cancellation or refund requests may not be accepted except where JPO determines otherwise.

2. Refund Eligibility

A refund may be considered in circumstances including:

• Duplicate payment
• Payment successfully deducted but registration was not successfully created
• Technical failure resulting in an incorrect charge
• Cancellation approved under the applicable examination rules
• Other circumstances specifically approved by JPO

Refund eligibility is determined based on the circumstances of the transaction and the applicable JPO examination/registration rules.

3. Non-Refundable Situations

Unless otherwise required by applicable law or specifically approved by JPO, refunds may not be available for:

• Failure to participate in an examination after a valid registration
• Incorrect information supplied by the school
• Failure to meet eligibility requirements after registration
• Requests made after the applicable cancellation deadline
• Voluntary non-participation after the registration has been finalized

4. Duplicate Payments

If a school is charged more than once for the same registration due to a technical or payment-processing issue, the duplicate amount will be reviewed and, where confirmed, refunded.

5. Failed Payments

If money is deducted from a customer's account but JPO does not receive confirmation of a successful payment, the transaction will be verified.

If the payment is subsequently confirmed as unsuccessful and the amount has been debited, the customer may need to wait for the payment provider/bank to reverse the transaction according to its applicable process.

6. Refund Processing

Approved refunds will normally be initiated through the original payment method used for the transaction.

The time required for the amount to appear in the customer's account may depend on the payment provider, bank, card network, or other payment institution.

Refunds can take approximately 5–7 working days, although actual timelines may vary.

7. Partial Refunds

Where applicable, JPO may issue a partial refund based on the specific circumstances of the transaction.

The refund amount will be communicated to the customer where appropriate.

8. How to Request a Refund

Send a request to:

info@jpo.org.in

Please include:

• School name
• Registered email
• Registration number
• Payment/order ID
• Payment date
• Amount
• Reason for request

Do not send:

• Card number
• CVV
• UPI PIN
• Password
• OTP

9. Refund Verification

JPO may verify payment and registration information before approving a refund.

We may request additional information necessary to verify the transaction.

10. Payment Provider

Payments may be processed through Razorpay.

JPO does not store complete payment-card credentials.

Refunds are subject to successful payment verification and the applicable payment-provider processes.

11. Changes to This Policy

JPO may update this policy from time to time.

The updated policy will be published on this page.

12. Contact

For cancellation and refund requests:

JPO Support
Email: info@jpo.org.in
Phone: +91 89786 85507